Call Center Rep

We’re looking for a friendly and organized Remote Call Center Representative to serve as the first point of contact for new and existing patients at Onyx Dental. In this role, you will handle inbound and outbound calls, book appointments, and manage a variety of patient inquiries. You’ll also be responsible for following up on leads, maintaining accurate patient records, and ensuring a smooth patient experience from initial contact through to scheduling. As a fully remote position, you’ll need a reliable home office setup and the ability to stay productive in a virtual environment.

Requirements:

• Education & Experience:
  • High school diploma or equivalent
  • Previous call center or customer service experience preferred (dental or healthcare experience is a plus)
• Technical Skills:
  • Proficiency with phone systems, scheduling software, and basic CRM tools
  • Solid computer skills and ability to navigate multiple systems simultaneously
  • Reliable internet connection and a dedicated home workspace
• Communication & Organizational Skills:
  • Excellent verbal and written communication skills
  • Ability to handle high call volumes while maintaining professionalism and accuracy
  • Strong attention to detail and follow-up
• Patient-Centered Focus:
  • Friendly, empathetic demeanor and commitment to a positive patient experience
  • Quick problem-solving skills for patient inquiries and appointment scheduling

What’s in it for You:
You’ll be part of a growing team dedicated to making dental care accessible and patient-focused. Working remotely provides flexibility, while still offering structured training, competitive compensation, and opportunities for career advancement within the practice. At Onyx Dental, we value team collaboration, open communication, and a supportive work culture—helping you succeed whether you’re at home or in the office.